Support
Who answers, and when.
Support depends on what you have with MSP Hub. Licensing and billing questions are answered during business hours. 24/7 monitoring and incident management applies to environments under a Managed Services agreement.
Two schedules
Find your situation.
Business hours
Licensing and billing
Licences, orders, renewals and invoices. Existing customers can raise a ticket in the HubX Service Desk.
For: Licensing customers and partners
24/7
Monitoring and incident management
For environments under a Managed Services agreement. Your agreement sets how incidents are raised and the response targets.
For: Managed Services customers
Other questions
Not a customer yet?
A licensing quote
Tell the licensing desk what you need.
A project
Migrations, security, Azure or a build.
See HubX
Request a demo of the portal.
What this page does not promise.
24/7 cover is monitoring and incident management under a Managed Services agreement, not general support for every customer. Exact business hours and response targets are set in your agreement.