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MSP Hub

HubX · Service Desk

One ticket, seen by everyone working it.

Tickets carry status, priority and SLA state. Customer tickets can be transferred or queued to the partner, or made visible read-only, so customer, partner and MSP Hub work from the same record.

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Actual HubX UIDemo dataCaptured November 2026
Home · Invoice, expirations, Service Desk, audit log. The latest invoice and due date, subscriptions expiring without auto-renew, open tickets and who did what. Close-up of part of the screen.

What the screen shows.

The capture shows the Service Desk panel on the HubX home page, with no open tickets in the demo environment. The full ticket view is not pictured on this site yet.

Who answers

Two kinds of support, two schedules.

  • 24/7

    Monitoring and incident management

    For environments under a Managed Services agreement.

    For: Managed Services customers

    Managed Services

  • Business hours

    Licensing and billing support

    Questions about licences, orders and invoices.

    For: All licensing customers

    Support

Related pages

Next step

See it with your own scenario.

Request a demo. The team replies by email to arrange a time.

Request a HubX demo