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MSP Hub

Managed Services · Operations

Run the environment once it is live.

Monitoring, alerting and incident management around the clock for the Microsoft 365, Azure and database environments MSP Hub manages under agreement, with every ticket visible in HubX.

Discuss managed servicesHow support works

At a glance

Covers
Environments under a Managed Services agreement
Monitoring
24/7, with incident management
Tickets
HubX Service Desk, priority and SLA state
Licensing questions
Business hours, separate cover

Scope

What MSP Hub runs for you.

  • 24/7 monitoring and incident management

    Around-the-clock monitoring, alerting and incident management for the Microsoft 365 and Azure environments under the agreement.

  • Microsoft 365 and the modern desktop

    Security and compliance operations, hybrid Exchange and device management, administered for you.

  • Database managed service

    Backups, patching, performance tuning and availability for SQL and cloud database platforms.

  • Azure cost reviews

    Ongoing right-sizing of subscriptions, reservations and savings plans on estates MSP Hub manages.

How it runs

Monitor, respond, report, adjust.

  1. 1

    Monitor

    Around-the-clock monitoring of the managed environments.

  2. 2

    Respond

    Engineers own the incident. Tickets carry priority and SLA state in the HubX Service Desk, visible to the customer and, where there is one, the partner.

  3. 3

    Report

    Reporting on the managed environment, agreed when the service starts.

  4. 4

    Adjust

    Right-sizing and configuration changes as the estate changes.

Actual HubX UIDemo data
HubX home widgets: latest invoice amount and due date, an upcoming expirations warning, a Service Desk panel with no open tickets, and an audit log of user actions. Demo data.
Home · Invoice, expirations, Service Desk, audit log. The latest invoice and due date, subscriptions expiring without auto-renew, open tickets and who did what. Captured November 2026. Close-up of part of the screen.

Home · Invoice, expirations, Service Desk, audit log

Actual HubX UI · Demo data · Captured November 2026

HubX home widgets: latest invoice amount and due date, an upcoming expirations warning, a Service Desk panel with no open tickets, and an audit log of user actions. Demo data.

Where tickets live

The Service Desk is part of HubX.

Customers see open tickets on the HubX home page, beside the latest invoice and upcoming expirations. The capture shows the demo environment with no open tickets.

This capture shows the home-page Service Desk panel only; the full ticket view is not pictured.

What 24/7 covers.

24/7 applies to monitoring and incident management for environments under a Managed Services agreement. Licensing, orders and invoices are handled during business hours. Response targets are set in each agreement, not on this page.

Related pages

Next step

Tell us what you would hand over.

The environment, its size and what is monitored today. The services team replies by email.

Discuss managed services